1. | Buhalis, D., O’Connor, P. (2005). Information communication technology ‒ revolutionising tourism. Tourism Recreation Research, 30 (3), 7‒16. |
2. | Butler, S. (2016). 2016 Leisure Travel Trends. What smart hotels need to know. Fuel. Pobrano z: www.fueltravel.com/2016-fuel-travel-study/. |
3. | Chaves, M.S., Gomes, R., Pedron, C. (2012). Analysing reviews in the Web 2.0: small and medium hotels in Portugal. Tourism Management, 33 (5), 1286‒1287. |
4. | Choi, S., Mattila, A.S., Van Hoof, H.B., Quadri-Felitti, D. (2016). The role of power and incentives in inducing fake reviews in the tourism industry. Journal of Travel Research, 56 (8), 975‒987. |
5. | d’Andria, D. (2013). The economics of professional services: lemon markets, credence goods, and C2C information sharing. Service Business, 7 (1), 1‒15. |
6. | Fang, B., Ye, Q., Kucukusta, D., Law, R. (2016). Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics. Tourism Management, 52, 498‒506. |
7. | Filieri, R. (2016). What makes an online consumer review trustworthy? Annals of Tourism Research, 58, 46‒64. |
8. | Głowacki M. (2010). Dezinformacja i pseudoinformacja w turystyce. W: D. Chudy-Hyski, M. Żemła (red.), Konsument na rynku turystycznym. Informacja turystyczna w Europie (s. 47‒55). Katowice: Górnośląska Wyższa Szkoła Handlowa im. Wojciecha Konfantego. |
9. | Hayes, T. (2010). Hiperskok. Rewolucja internetowa w biznesie. Warszawa: Wolters Kluwer Polska. |
10. | Hsu, C.L., Lin, J.C.C., Chiang, H.S. (2013). The effects of blogger recommendations on customers ’ online shopping intentions. Internet Research, 23 (1), 69‒88. |
11. | Hu, N., Bose, I., Koh, N.S., Liu, L. (2012). Manipulation of online reviews: An analysis of ratings, readability, and sentiments. Decision Support Systems, 52 (3), 674‒684. |
12. | Hunt, K.M. (2015). Gaming the system: Fake online reviews v. consumer law. Computer Law & Security Review, 31 (1), 3‒25. |
13. | Internetowy Podręcznik Statystyczny (2018). Pobrano z: www.statsoft.pl/textbook/stathome_stat.html?http%3A%2F%2Fwww.statsoft.pl%2Ftextbook%2Fstmulsca.html. |
14. | Jaremen, D., Nawrocka, E. (2015). Asymetria informacji na rynku usług hotelarskich. Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, 379, 405–416. |
15. | Kim, H., Xiang, Z., Fesenmaier, D.R. (2015). Use of The Internet for Trip Planning: A Generational Analysis. Journal of Travel & Tourism Marketing, 32 (3), 276‒289. |
16. | Kwok, L., Xie, K.L. (2016). Factors contributing to the helpfulness of online hotel reviews: Does manager response play a role? International Journal of Contemporary Hospitality Management, 28 (10), 2156‒2177. |
17. | Ladhari, R., Michaud, M. (2015). eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions. International Journal of Hospitality Management, 46, 36–45. |
18. | Liu, Z., Park, S. (2015). What makes a useful online review? implication for travel product websites. Tourism Management, 47, 140–151. |
19. | Maciejewski G. (2010). Ryzyko w decyzjach nabywczych konsumentów. Katowice: Wydawnictwo Uniwersytetu Ekonomicznego. |
20. | Maciejewski, G. (2014). Sposoby radzenia sobie e-konsumentów z ryzykiem nieudanego zakupu. Studia Ekonomiczne, 187, 229‒239. |
21. | Malbon, J. (2013). Taking Fake Online Consumer Reviews Seriously. Journal of Consumer Policy, 36 (2), 139‒157. |
22. | Panasiuk, A. (2015). Problemy asymetrii informacji na rynku turystycznym w obszarze transakcyjnym. Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, 379, 430‒438. |
23. | Panasiuk, A. (2016). Asymetria informacji na rynku usług turystycznym. Marketing i Zarządzanie, 1 (42), 149‒158. |
24. | Qian, Y, Hu, J, Zhang, M. (2015). Study on the Online Travel Information Search: A Perspective of Social Media. Advances in Applied Sociology, 5, 219‒233. |
25. | Rudnicki, L. (2006). Wpływ ryzyka na zachowanie konsumenta na rynku usług turystycznych. Zeszyty Naukowe MWSE w Tarnowie, 1 (9), 259‒266. |
26. | Schuckert, M., Liu, X., Law, R. (2015). Hospitality and Tourism Online Reviews: Recent Trends and Future Directions. Journal of Travel & Tourism Marketing, 32 (5), 608‒621. |
27. | Sparks, B.A., Perkins, H.E., Buckley, R. (2013). Online travel reviews as persuasive communication: the effects of content type, source, and certification logos on consumer behavior. Tourism Management, 39 (1), 1‒9. |
28. | Szopiński, T. (2012). E-konsument na rynku usług. Warszawa: CeDeWu. |
29. | Tan, W.K., Chang, Y.C. (2011). Credibility Assessment Model of Travel Information Sources: An Exploratory Study on Travel Blogs. W: R. Law, M. Fuchs, F. Ricci (red.), Information and Communication Technologies in Tourism (s. 457‒469). Wiedeń: Springer. |
30. | Tsikerdekis, M., Zeadally, S. (2014). Online Deception in Social Media. Communications Of The ACM, 57 (9), 72‒80. |
31. | Xiang, Z, Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31, 179–188. |
32. | Zhang, D., Zhou, L., Kehoe, J.L., Kilic, I.Y. (2016). What Online Reviewer Behaviors Really Matter? Effects of Verbal and Nonverbal Behaviors on Detection of Fake Online Reviews. Journal of Management Information Systems, 33 (2), 456‒481. |
33. | Zhiwei, L, Sangwon, P. (2015). What makes a useful online review? Implication for travel product websites. Tourism Management, 47, 140‒151. |