Marketing i Zarządzanie

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Problemy Zarządzania, Finansów i Marketingu

ISSN: 2450-775X     eISSN: 2353-2874    OAI    DOI: 10.18276/miz.2017.47-16
CC BY-SA   Open Access 

Issue archive / nr 1 (47) 2017
Dimensions of brand commitment – case of higher education

Authors: Katarzyna Dziewanowska
Uniwersytet Warszawski, Wydział Zarządzania
Keywords: brand community commitment higher education
Data publikacji całości:2017
Page range:9 (173-181)
Klasyfikacja JEL: M30 M31 I23
Cited-by (Crossref) ?:

Abstract

The paper consists of two parts and focuses on brand community commitment in higher education, its dimensions and relationship with students’ loyalty. The first part presents the literature review on brand community and commitment. In the second part of the paper, results of quantitative study are presented and discussed. The study objectives include the verification of three-dimensional brand community commitment model in higher education (consisting of affective, continuance and normative components) and the relationship between its dimensions and the student loyalty towards a university.
Download file

Article file

Bibliography

1.Algesheimer, R., Dholakia, U.M., Herrmann, A. (2005). The social influence of brand community: Evidence from European car clubs. Journal of Marketing, 69 (3), 19‒34.
2.Allen, N.J., Meyer, J.P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational and Organizational Psychology, 63 (1), 1‒18.
3.Belk, R., Tumbat, G. (2005). The cult of Macintosh. Consumption, Markets, and Culture, 8 (3), 205‒217.
4.Boorstin, D. (1973). The Americans: The Democratic Experience. New York: Random House.
5.Churchill, G.J., Peter, J. (1984). Research design effects on the reliability of rating scales: a meta-analysis. Journal of Marketing Research, 21 (4), 360‒375.
6.Cova, B. (1997). Community and consumption: towards a definition of the linking value of product and services. European Journal of Marketing, 31, 297‒316.
7.Dziewanowska, K. (2016). Wymiary przynależności do społeczności wokół marki uczelni i ich konsekwencje. Przedsiębiorczość i Zarządzanie, XVII (4), 161‒176.
8.Firat, F., Dholakia, N. (1998). Consuming people: from political economy to theatres of consumption. London: Routledge.
9.Jang, H., Olfman, L., Ko, I., Koh, J., Kim, K. (2008). The influence of on-line band community characteristics on community commitment and brand loyalty. International Journal of Electronic Commerce, 12 (3), 57‒80.
10.Kozinets, R. (2001, June). Utopian enterprise: articulation the meanings of Star Trek’s culture of consumption. Journal of Consumer Research, 28, 67‒88.
11.Martin, M.C., Moriuchi, E., Smith, R.M., Moeder, J.D., Nichols, C. (2015). The importance of university traditions and rituals in building alumni brand communities and loyalty. International Academy of Marketing Studies Journal, 19 (3), 107‒118.
12.McAlexander, J.H., Koenig, H.F. (2010). Contextual influences: Building brand community in large and small colleges. Journal of Marketing for Higher Education, 20 (1), 69‒84.
13.McAlexander, J.H., Koenig, H.F., Schouten, J.W. (2006). Building relationships of brand community in higher education: A strategic framework for university advancement. International Journal of Educational Advancement, 6 (2), 107‒118.
14.McAlexander, J., Schouten, J., Koenig, H. (2002). Building brand community. Journal of Marketing, 66 (1), 38‒54.
15.Meyer, J.P., Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resource Management Review, 11 (3), 299‒326.
16.Morgan, R.M., Hunt, S.D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58 (3), 20‒38.
17.Muniz, A., O’Guinn, T. (2001). Brand community. Journal of Consumer Research, 27 (4), 412‒432.
18.Narayandas, N. (1996). The link between customer satisfaction and customer loyalty: an empirical investigation. Boston: Harvard Business Scholl.
19.Nunnally, J. (1978). Psychometric theory. New York: McGraw-Hill.
20.Oliver, R.L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33‒44.
21.Schouten, J., McAlexander, J. (1995, June). Subcultures of consumption: an ethnography of the new bikers. Journal of Consumer Research, 22, 43‒61.
22.Wierzbiński, J. (2006). Statystyka opisowa. Warszawa: Wydawnictwo Wydziału Zarządzania Uniwersytetu Warszawskiego.
23.Zhang, N., Zhou, Z.-m., Su, C.-t., Zhou, N. (2013). How do different types of community commitment influence brand commitment? The mediation of brand attachment. Cyberpsychology, Behavior, and Social Networking, 16 (11), 836‒842.