1. | Bauer, H.H., Hammerschmidt, M. (2003). The customer lifetime value concept and its contribution to corporate valuation. Yearbook of Marketing and Consumer Research, 48 (4), 47–67. |
2. | Bauer, H.H., Hammerschmidt, M. (2005). Customer-based corporate valuation: integrating the concepts of customer equity and shareholder value. Management Decision, 43 (3), 331–348. |
3. | Blattberg, R., Getz, G., Thomas, J.S. (2001). Customer equity: building and managing relationships as valuable assets. Boston, MA: Harvard Business School Press. |
4. | Davenport, T.H., Prusak, L. (1997). Information ecology: mastering the information and knowledge environment. Oxford University Press. |
5. | Fang, E. (2008). Customer participation and the trade-off between new product innovativeness and speed to market. Journal of Marketing, 72 (4), 90–104. |
6. | García-Murillo, M., Annabi, H. (2002). Customer knowledge management. Journal of the Operational Research Society, 53 (8), 875–884. |
7. | Gebert, H., Geib, M., Kolbe, L., Brenner, W. (2003). Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts. Journal of Knowledge Management, 7 (5), 107–123. |
8. | Gibbert, M., Leibold, M., Probst, G. (2002). Report five styles of customer knowledge management, and how smart companies put them into action. Retrieved from: http://archive-ouverte.unige.ch/unige:5813, 1–16. |
9. | Hargadon, A., Sutton, R.I. (1999). Building an innovation factory. Harvard Business Review, 78 (3), 157–166. |
10. | Joshi, A.W., Sharma, S. (2004). Customer knowledge development: antecedents and impact on new product performance. Journal of Marketing, 68 (4), 47‒59. |
11. | Kumar, V. (2008). Managing customers for profit. New Jersey: Pearson Education. |
12. | Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T., Tillmanns, S. (2010). Undervalued or overvalued customers: capturing total customer engagement value. Journal of Service Research, 13 (3), 297–310. |
13. | Lee, M.K.O., Cheung, C.M.K., Lim, K.H., Sia, C.L. (2006). Understanding customer knowledge sharing in web-based discussion boards: an exploratory study. Internet Research, 16 (3), 289–303. |
14. | Leonard, D., Sensiper, S. (1998). The role of tacit knowledge in group innovation. California Management Review, 40 (3), 112–132. |
15. | Lynn, G.S., Morone, J.G., Paulson, A.S. (1996). Marketing and discontinuous innovation: the probe and learn process. California Management Review, 38 (3), 8–37. |
16. | Rowley, J. (2002). Eight questions for customer knowledge management in. Journal of Knowledge Management, 6 (5), 500–511. |
17. | Zanjani, M.S., Rouzbehani, R., Dabbagh, H. (2008). Proposing a conceptual model of customer knowledge management: a study of CKM tools in British dotcoms. Proceedings of World Academy of Science: Engineering & Technology, 2, 277–281. Retrieved from: http://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=31847923&site=e host-live. |