ISSN: 2450-775X
eISSN: 2353-2874
OAI
DOI: 10.18276/miz.2016.46-06
Issue archive /
nr 5 (46) 2016
Logistics customer service on the example of courier companies
| Authors: |
Agnieszka
Matuszczak
Uniwersytet Szczeciński, Wydział Zarządzania i Ekonomiki Usług Urszula Chrąchol-Barczyk Uniwersytet Szczeciński, Wydział Zarządzania i Ekonomiki Usług |
| Keywords: | logistics customer service customer competition courier companies |
| Data publikacji całości: | 2016 |
| Page range: | 9 (57-65) |
| Klasyfikacja JEL: | M30 |
Abstract
Logistics customer service is nowadays one of the basic tools of competition among companies. Keeping it in accordance with the preferences of customers may result in a group of loyal and satisfied customers. Services of courier companies are nowadays ubiquitous to the individual customer, however, with different availability. Based on the websites of the three courier companies, the author made a comparison of service offerings for individual customers based on the basic elements of logistics support. Finally, a group of elements that are necessary in the process of ordering courier service by an individual customer was created.
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Bibliography
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