Ekonomiczne Problemy Turystyki

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Ekonomiczne Problemy Turystyki

ISSN: 1644-0501     eISSN: 2353-3188    OAI    DOI: 10.18276/ept.2016.4.36-06
CC BY-SA   Open Access   DOAJ

Issue archive / nr 4 (36) 2016
The Concept of Smart Hotels as an Innovation on the Hospitality Industry Market – Case Study of Puro Hotel in Wrocław

Authors: Daria E. Jeremen
Uniwersytet Ekonomiczny we Wrocławiu

Małgorzata Jędrasiak
Uniwersytet Ekonomiczny we Wrocławiu

Andrzej Rapacz
Uniwersytet Ekonomiczny we Wrocławiu
Keywords: hotel smart organization intelligent enterprise ICT
Data publikacji całości:2016
Page range:11 (65-75)
Cited-by (Crossref) ?:

Abstract

Market observation indicates the development of a new model for running a business in hospitality industry, referred to as smart hotels. This model is specifically distinguished by the new information and communication technologies. The concept of smart hotels is relatively new and can be regarded as an innovative solution in tourism. The presented article discusses the essence of a smart hotel category and identifies the attributes of an intelligent hotel. The theoretical discussion based on the subject literature in the theory of organization and management, as well as hospitality business economics and management was also illustrated using the case study of PURO hotel in Wrocław. The necessary information was collected from both secondary and primary sources. The most important information gathering method was interpersonal in-depth interview with the aforementioned hotel’s manager.
Download file

Article file

Bibliography

1.Afsarmanesh, H., Camarinha-Matos, A.M. (2000). Future Smart-Organizations: A Virtual Tourism Enterprise. In: Proceedings of the First International Conference on Web Information Systems Engineering (pp. 1, 456−461). Hong Kong: IEEE Explore.
2.Brilman, J. (2002). Nowoczesne koncepcje i metody zarządzania. Warsaw: PWE.
3.Buhalis, D., Amaranggana, A. (2013). Smart tourism destinations. In: Z. Xiang, I. Tussyadiah (eds.), Information and communication technologies in tourism 2014 (pp. 553−564). Switzerland: Springer International Publishing.
4.Buhalis, D., Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet − The state of eTourism research. Tourism Management, 29 (4), 609–623.
5.Federal Office for Information Security (2006). Pervasive Computing: Trends and Impacts, Bonn–Ingelheim: BSI SecuMedia Verlags-GmbH.
6.Głowa, A. (2011). PMS: system hotelowy. Available at: www.abchotelu.pl (20.02.2016).
7.Gretzel, U. (2011). Intelligent systems in tourism: A social science perspective. Annals of Tourism Research, 38 (3), 757−779.
8.Grudzewski, W.M., Hejduk, I.K. (2011). Przedsiębiorstwo przyszłości. Zmiany paradygmatów zarządzania. Master of Business Administration, 1 (116), 95–111.
9.Hotelinfo24.pl (2011). Wrocławski Hotel Puro wyróżniony w European Hotel Design Awards. Available at: http://www.hotelinfo24.pl (12.02.2016).
10.HRS Poland (2014). Sieć roku. Available at: http://2014.hotelroku.com (13.02.2016).
11.Januszewska, M., Jaremen, D.E., Nawrocka, E. (2015). The effects of the use of ICT by tourism enterprises. Szczecin University Scientific Journal, Service Management, 16 (2), 65−73.
12.Kowalczyk, A., Nogalski, B. (2007). Zarządzanie wiedzą. Koncepcja i narzędzia. Warsaw: Difin.
13.Law, R., Jogaratnam, G. (2005). A study of hotel information technology applications. International Journal of Contemporary Hospitality Management, 17 (2), 170–180.
14.Matheson, D., Matheson, J.E. (1998). The Smart Organization: Creating Value Through Strategic R&D. Boston– Massachusetts: Harvard Business School Press.
15.Nowoczesna Firma (2010). Sieć Puro Hotel wkracza do Polski. Available at: http://nf.pl (19.12.2015).
16.Piękny Wrocław (2015). Available at: www.wroclaw.pl (12.02.2016).
17.Prakash, K.C. (2007). The impact of information technology on hotel operations, service management and transaction costs: a conceptual framework for full-service hotel firms. International Journal of Hospitality Management, 26 (2), 395–408.
18.PWS ProMedia (2011). Wrocław: pierwszy PURO Hotel, Hotelarz, 4, 4.
19.Quinn, J.B. (1992). Intelligent enterprise: A knowledge and service based paradigm for Industry. New York: Free Press.
20.RE-Bau (2012). Budowa Roku 2011. Available at: http://www.re-bau.com (12.02.2016).
21.Rydlewska, H. (2012). Samotność w hotelu, czyli najmodniejszy nocleg we Wrocławiu. Available at: http://natemat.pl (12.02.2016).
22.Senge, P.M. (2000). Piąta dyscyplina. Teoria i praktyka organizacji uczących się. Warsaw: ABC.
23.Sigala, M. (2003). The ICTs productivity impact on the UK hotel sector. International Journal of Operations & Production Management, 23 (10), 12241245.
24.Siguaw, A., Enz, A., Namasivayam, K. (2000). Adoption of information technology in US hotels: strategically driven objectives. Journal of Travel Research, 39 (2), 192−201.
25.Sirirak, S., Islam, N., Khang, D.B. (2011). Does ICT hotel adoption enhance hotel performance. Journal of Hospitality and Tourism Technology, 2 (1), 34−49.
26.Weigel, G. (2004). ICT4D Today – enhancing knowledge and people-centred communication for development and poverty reduction. In: G. Weigel, D. Waldburger (eds.), ICT4D – connecting people for a better world. Lessons, Innovations and Perspectives of Information and Communication Technologies in Development (pp. 15−42). Berne: SDC-GKP.
27.Wind Mobile (2015). Kolejne wdrożenie iLumio dla sieci PURO Hotels. Available at: https://infowire.pl (12.02.2016).
28.Wolna-Samulak, A. (2012). Innowacje w zarządzaniu organizacją na przykładzie hotelu PURO we Wrocławiu. Współczesne Problemy Ekonomiczne, 5, 185−168.