European Journal of Service Management

Wcześniej: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2353-2858     DOI: 10.18276/ejsm.2016.20-02
CC BY-SA   Open Access 

Lista wydań / Vol. 20, 4/2016
Innovative Approach for Tourism Enterprise in Albania

Autorzy: Alkida Hasaj
University of Shkodra "Luigj Gurakuqi", Albania

Drita Kruja
European University of Tirana, Albania
Słowa kluczowe: Tourism Industry Challenge Innovation Competitiveness
Rok wydania:2016
Liczba stron:8 (17-24)
Cited-by (Crossref) ?:


The purpose of this study is to examine the current challenges and barriers to the Albania tourism enterprises (such as; travel agencies, hotels and bar/restaurant) and attempts to reveal innovative approaches to cope with these recent challenges and barriers. Innovation is at the heart of any successful company so it is very worthy to discuss on the role that innovation plays in providing competitiveness. The data were collected from some tourism enterprises that operate in Albania, like travel agencies, hotels and bar/restaurant using a self completed questionnaire. The data gathered illustrate that the innovation in these enterprises is driven basically by the owner-manager ambition to improve the existing facilities and services to satisfy customers and develop a successful and reputable business. The research results can contributes to travel agencies, hotels and bar/ restaurants management both academically and practically.
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