European Journal of Service Management

Wcześniej: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.28/2-53
CC BY-SA   Open Access 

Lista wydań / Vol. 28/2, 4/2018
Approaches for monitoring the level of providing municipal administrative services electronically (Ukrainian case)

Autorzy: Volodymyr Streltsov

Piotr Niedzielski
Słowa kluczowe: municipalities administrative services e-government e-administration monitoring assessment
Rok wydania:2018
Liczba stron:8 (447-454)
Cited-by (Crossref) ?:


In the article several ways for creating methodology of monitoring e-government progress and perspectives on local level is analysed. This article seeking to review and contextualize the wealth of e-administration research in post-communist countries. On the basis of evolving monitoring practices some recommendations are proposed on how to improve the municipal e-services assessment quality.
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