European Journal of Service Management

Wcześniej: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.25-15
CC BY-SA   Open Access 

Lista wydań / Vol. 25, 1/2018
Value of services for passenger in public transport – theoretical approach

Autorzy: Zuzanna Kłos-Adamkiewicz
Słowa kluczowe: transport services public transport value of services
Rok wydania:2018
Liczba stron:7 (125-131)
Cited-by (Crossref) ?:


The definition of the value of transport services for passenger is not easy to determine. Knowledge of the specificity of public transport as well as the general features of transport services makes existing definitions of value, that refer to products more often than to services, constrain the ease of its understanding. Therefore, for the purposes of this article, definitions of value including value for passenger and their understanding in the context of public transport services are presented. It was pointed out that this value should be shaped mainly from the point of view of the passenger, who, having a choice of different means of transport and their specific features, will choose the one to be used for everyday trips.
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