European Journal of Service Management

Wcześniej: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2353-2858     DOI: 10.18276/ejsm

Journal overview

The European Journal of Service Management (EJSM) seeks to become the primary source of scholarship focusing on the service economics. The EJSM seeks papers using multidisciplinary theoretical and mixed methods approaches to building and examining theory of how service markets operate in micro and macro contexts.

EJSM is indexed in:

  • Index Copernicus,
  • BazEkon
  • Google Scholar.

On the newest Polish Ministry of Science journals list "B" EJSM has been credited 13 points.

This is the newest site of EJSM. All issues might be found on the old webpage


Editorial board

Chief Editor - Aleksander Panasiuk

Scientific editor - Adam Pawlicz (

Statistical Editor - Marcin Hundert

Regional Editor – East Europe

Olga Nosova, SHEI “Banking University”, Ukraine

Regional Editor – North Europe

Ramunas Povilanskas, Klaipeda University, Lithuania

Regional Editor – South Europe

Rayna Dimitrova, South-West University “Neofit Rilski”, Blagoevgrad, Bulgaria

Regional Editor – West Europe

Katija Vojvodic, University of Dubrovnik, Croatia

Scientific Board

Mustafa Boz (Çanakkale Onsekiz Mart University, Turkey)

Violeta Dimitrova (College of Tourism, Varna, Bulgaria)

Kazimierz Kłosiński (John Paul II Catholic University of Lublin)

Jolanta Mazur (Warsaw School of Economics)

Alexandru Nedelea (Stefan cel Mare University of Suceava, Romania)

Juan Luis Nicolau (University of Alicante, Spain)

Isabel Novo-Corti, (University of A Coruña, Spain)

Diana Pociovalisteanu, (Constantin Brâncusi University, Romania)

Mirosława Pluta-Olearnik (Wrocław University of Economics)

Kazimierz Rogoziński (Poznań University of Economics)

Muzaffer Uysal (Virginia Polytechnic Institute and State University, USA)

Ewa Wszendybył-Sklulska (Jagiellonian University, Krakow)

Magdalena Zioło (University of Szczecin)


The journal's contents reflect its integrative approach - including primary research articles from various fields of service economics such as:


  • Socio-Economic Policy in Services
  • Marketing Management
  • Logistic Management
  • Service Enterprise Management
  • Finance Management
  • Tourism Management
  • Innovation Management
  • Regional Management
  • Information Management
  • Quality Management
  • Knowledge Management
  • Customer Relationship Management
  • Strategic Management
  • Human Resources Management
  • Risk Management

Social Media

We are on Facebook. Please visit our social media site to get more statistics and access promotions about our journal!