European Journal of Service Management

The task of university communication with a potential student is to provide information that will enable assessment of the available selection options and making a decision about studying at a given faculty and at a given university. Effective activities in the field of university communication with potential students require proper planning, also in terms of communication channels used. The starting point when choosing effective tools and communication channels is to learn the needs and expectations of the candidates for the studies. The aim of the article is to define communication channels in which young people undertaking studies seek information about the possibilities of studying and convincing arguments in order to increase the effectiveness of promotional messages from universities. The article base on results of own research. The on-line survey (CAWI) was conducted in September 2018 on a sample of 409 respondents in one of the economic faculties in the West Pomeranian Voivodeship (random sample).