European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.28/2-05
CC BY-SA   Open Access 

Issue archive / Vol. 28/2, 4/2018
Knowledge-intensive business services and the value of expert information

Authors: Jacek Bednarz
Keywords: business services; economic value; expert knowledge; product-service system
Data publikacji całości:2018
Page range:8 (47-54)
Cited-by (Crossref) ?:

Abstract

This article shows a brief perspective on the timeline between knowledge and innovation management and what is now known as Knowledge Intensive Business Services, where knowledge management has a leading role in the establishment of a competitive advantage in business organizations, a strategy that will allow them to reflect their competitiveness in a changing environment by mastering their innovation competence. This implies that knowledge management has both an inherent part of organizations of the post-industrial era and a strong need to respond to the challenges brought by today’s society. Such a relatively new way of doing business dictates significant changes to be made in businesses, starting with their human capital as the key element and asset.
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