European Journal of Service Management

Previously: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Service Management

ISSN: 2450-8535     eISSN: 2451-2729    OAI    DOI: 10.18276/ejsm.2018.27/1-15
CC BY-SA   Open Access 

Issue archive / Vol. 27/1, 3/2018
From theories of efficiency to specifications for assessment of the efficiency of municipal services

Authors: Agnieszka Kwarcińska
Keywords: efficiency efficiency of municipal services the features of municipal services
Data publikacji całości:2018
Page range:7 (127-133)
Cited-by (Crossref) ?:

Abstract

This article presents issues related to assessment of the efficiency of municipal services from the point of view of both theories of efficiency available in literature and the specific features of municipal services. Many attributes of municipal services differ from those of other services. Therefore, to consider municipal services from the perspective of efficiency, the need to adopt separate assessment criteria arises. This article aims to present the prevailing trends in research regarding the assessment of the efficiency of municipal services within the context of theoretical considerations available in economic literature.
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