| # | Article title | Issue number | Year of publication | |
|---|---|---|---|---|
| 1. |
Performance analysis of an inbound call center with time varying arrivals
(European Journal of Service Management) |
Vol. 15, 1/2015 | 2015 | Go to |
| 2. |
Outsourcing call center w działalności przedsiębiorstwa
(Ekonomiczne Problemy Usług) |
nr 117 2015 | 2015 | Go to |